At Nox Shutterz, we want you to be completely satisfied with your purchase of cameras, lenses, and accessories. Please read our return and refund policy carefully.
Returns
- We accept returns only if the product is damaged, defective, or not as described.
- Returns must be requested within 7 days of receiving your order.
- To initiate a return, please contact our customer service at [email protected] with your order details and photos of the product issue.
Refunds
- Refunds are processed after we receive and inspect the returned product.
- Since we operate on cash-on-delivery.
- Please allow 5–7 business days for the refund to be processed after approval.
Non-Returnable Items
- Products that are in perfect condition and as described cannot be returned for a change of mind.
Shipping for Returns
- Customers are responsible for the return shipping cost, unless the product was damaged or defective.
- Please ensure the product is securely packaged to avoid damage during transit.
Contact Us
For any questions regarding returns or refunds, please contact us at [email protected].